Time tracking and productivity insights for BPO and call center teams.

BPO is where monitoring tools get tested hardest: night shifts that cross midnight, seats billed to clients who audit, and attrition that spikes the moment a tool feels unfair. TimeNova was built with those three pressures in mind.

How BPO teams use TimeNova

• Night shifts are real shifts. A 10pm to 6am schedule is understood as one shift, in the agent's own timezone. Late starts and absences are computed against the person's actual schedule, not against a headquarters clock on the other side of the world.
• Calls always count as work. An agent on a call with hands off the keyboard is classified as in a meeting, above idle, every time. Activity percentages never punish the exact behaviour the job requires.
• Evidence for client audits. Screenshots at your chosen interval or low-frame-rate screen recording, with blur available for teams inside client systems, applied on the machine before anything is uploaded.
• Fleet rollout that scales. One automatic-tracker installer for the whole floor, per-machine deployment for shared workstations, and every new installation waits for an admin's approval, so an unknown machine never lands on a client invoice.
• Seat cost that stays flat. $9 or $14 per user per month, no add-ons, no support contract tiers as you grow.

The attrition half

Agents have all worked somewhere with a bad tracker. TimeNova is the version they do not organize against: they can see their own day in the app, breaks configured by the company are shown, and quiet time in a call is labelled "quiet, in a call" rather than idle. Read more in our note on time tracking for BPO teams.